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BOOKINGS

  • The dog field can be booked by appointment only using our online booking system.
     

  • A booking must be made before arriving at the field.
     

  • The time slot includes the time it takes you to enter and leave the field. Appointments are scheduled back-to-back so please respect the previous and next user’s time and bear in mind that their dogs may be reactive and need their own space.
     

  • The booking is personal to the Client and may not be transferred or sublet. The Client’s presence is required throughout the appointment

CANCELLATION POLICY

Weekday Sessions

  • Rescheduling a session can be made by customers by using the reschedule link given on the confirmation email received after making your booking.

  • There is no charge for this and can be done on the day of the session as well. 

  • Cancellations must be made 24hrs in advance of the scheduled booking.

  • An offer of a refund or to reschedule the booking will be given.

  • If a cancellation is made within less than 24hrs of the booking, a refund will be at the owner’s discretion.

  • No refunds will be given to no-show or late arrivals to session bookings.
     

  • No refunds are given due to the weather.
     

  • If the weather poses a risk to users whilst at the field or travelling to the field, then we will close the field at our discretion. Full refunds will be given.
     

  • We reserve the right to close the field at any time, for which a full refund will be given, or a transfer if possible. The Client will be notified of the cancellation.
     

  • Clients who do not turn up for their appointment or leave the field early will still be liable for the whole of the hire charge.

Weekend Sessions

 

  • All cancellations/reschedules are to be done by contacting Rowton Grange Secure Dog Field through either social media, email, WhatsApp, text message or phone call.

 

  • Cancellations must be made 24 hours in advance of the scheduled booking.
     

  • Bookings that are cancelled with 24 hours’ notice or more will be allowed to reschedule to a more appropriate time at no extra charge.

 

  • If a client requests a cancellation within less than 24hrs of their session, then a refund will only be issued if the cancelled session has been resold. Clients will be notified if and when this has happened.     

 

  • Rescheduling a session within 24hrs of the start time will be at the discretion of the owner.
     

  • No refunds will be given to no-show or late arrivals to session bookings.
     

  • No refunds are given due to the weather.
     

  • If the weather poses a risk to users whilst at the field or travelling to the field, then we will close the field at our discretion. Full refunds will be given.
     

  • We reserve the right to close the field at any time, for which a full refund will be given, or a transfer if possible. The Client will be notified of the cancellation.
     

  • Clients who do not turn up for their appointment or leave the field early will still be liable for the whole of the hire charge.

ENTRANCE AND EXIT PROCEDURE

  • ​The gate code will be sent via email the evening prior to your appointment. We recommend you have the code to hand during your visit.
     

  • Please do not arrive more than 5 minutes early for your appointment, if you arrive and see somebody using the field, please remain in your vehicle. This is of the UTMOST importance as the previous client’s dog(s) may need space from either you or your dog(s).
     

  • Once the other user has left the area, they will close and lock the gate. Please note that the gate MUST be closed behind you when you leave and enter the area.
     

  • When you leave there may be someone waiting for you to leave. You must lock the gate when you exit the area (taking care to reset the padlock combination), whether someone is waiting or not, this is to ensure that only clients who have the code can enter the field. If the previous user stays past your start time and they do not appear to be leaving, please call me on 07821 659915
     

  • Your dog(s) must be on a lead anywhere outside of the field. The field is based on a working farm with farm machinery moving around throughout the day.
     

  • If you arrive late for your appointment, you must still leave at the end of your appointment time. Please contact me if you do arrive late and I will let you know if there is another client after you if I can extend your appointment I will. Anyone who overstays more than three times will be refused future use of the field.
     

  • If anyone enters the area whilst you are using the field, please call me on 07821 659915 immediately as people need to wait outside.
     

  • The Client shall ensure that the premises are secure at all times and shall not divulge any lock combination codes under any circumstances to any third parties.
     

  • The codes are subject to change at any time by Rowton Grange Secure Dog Field without notice

HEALTH AND SAFETY

  • ​The client has exclusive use of the field for their booked appointment. Any persons in the client’s group must adhere to these terms and conditions. Failure to do so will result in removal from the field immediately.
     

  • Under no circumstances should dogs be left on the premises unattended at any time. This includes being tethered in the field or left in the vehicle whilst the client is exercising another dog. This will result in an instant ban from Rowton Grange Secure Dog Field for both the client and their dog(s).
     

  • Rowton Grange Secure Dog Field has a strict no smoking/vaping policy on the premises. Any client found breaking this policy will incur a permanent ban from future use.
     

  • Any children under the age of 16 are to be supervised by the client at all times.
     

  • The client shall not bring any drones or any high-flying objects as the field is located too close to buildings and livestock.
     

  • The client shall not bring any article of inflammable or explosive character or that produces an offensive smell, or CFC, or any oil, electrical gas or other apparatus.
     

  • No barbeques will be permitted.
     

  • Only dogs known to each other are permitted to use the field, Rowton Grange Secure Dog Field will not allow dogs that are ‘strangers’ to each other to use the field at the same time, unless it is a session that has been arranged by Rowton Grange Secure Dog Field.  We ask that the mobile that was used for the booking to be carried with you at all times, so in the event of an emergency you can be contacted without having to enter the field and cause you and your dog(s) unnecessary distress.

SCOOP YOUR OWN POOP POLICY AND LITTER

  • Pick up your dog(s) poo.
     

  • Please supply your own poo bags and dispose of in the bin provided, which is for dog waste only.
     

  • Any other household waste or damaged toys must be taken home with you.
     

  • Due to the nature of the field, it is possible that you may not see where you dog has pooped. If you do happen to come across a poo that someone else has missed, then we kindly ask you to pick it up. Hopefully, by doing this then all users of the field will collectively help to keep the field in a clean condition for all users.
     

  • Do not drop litter anywhere, please take it home with you​

XL BULLY POLICY

XL Bully’s have always been and will continue to be welcomed here at Rowton Grange Secure Dog field. However, there are a few requirements that must be adhered to, to be compliant with our insurance.

After the 31st January 2024 you will be asked to adhere to the following rules

  1. The dog is registered with the index of exempted dogs (IED) and a copy of life certificate is obtained and provided to us (either electronically via email or hard copy, no photos) before using the field.

  2. A copy of the public liability insurance certificate for the dog is obtained and provided to us before using the field (either electronically via email or a hard copy, no photos)

  3. The dog handler ratio is 1:1. The dog must be with their handler at all times.

  4. The dog is neutered in line with the Government rules (deadline is 30th June 2024 or 31st December 2024 for those that are currently under 1 years old)

  5. The dog is micro-chipped

  6. The field is private property with no public access passing through

  7. The field is securely fenced and locked so that the dog cannot escape

  8. You will need your own padlock to lock yourselves in. We won’t need a copy of the key/code as the padlock in place is the property of Rowton Grange Secure Dog Field and will only be accessed in the case of an emergency.

  9. The dog is kept on a lead and muzzle when in the car park

  10. Lead and muzzles can be removed ONCE the dog is in the secure field and the gate has been shut behind you.

  11. Lead and muzzles MUST be put back on BEFORE leaving the field and entering the car park.

  12. If the household has more than one dog, they can come to the field together with just one handler. Please make sure you book the appropriate session for the number of dogs.

  13. Unfortunately, XL Bully's cannot use Rowton Grange Secure Dog Field to meet up with dogs from other households, even if they are muzzled.

Rowton Grange Secure Dog Field in Shrewsbury
EXCLUSIVE ENCLOSED, SECURE DOG FIELD
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